Privacy Policy

1. Information we receive

We may receive information that you choose to provide when you contact us or submit a Family Request, including:

• Your name, email address, phone number, and preferred way to be contacted.
• Basic information about your child that the form asks you to provide.
• Your desired start date, schedule, type of care, and other child care needs.
• Messages or questions you send to us.

Please do not send medical or other highly sensitive information unless we specifically request it through an appropriate process.

2. Technical website information

When you visit the website, our hosting, security, and analytics providers may automatically process basic technical information such as your IP address, browser type, device type, requested pages, date and time, and security or error logs.

3. How we use information

We use information to review Family Requests, respond to questions, communicate about care needs, availability, visits, and possible next steps, operate and secure the website, and comply with reasonable legal or recordkeeping obligations. We may contact you by email, phone, or text when you request contact or provide those details for follow-up.

4. Technology providers

We use service providers to operate this website and receive requests. These may include Cloudflare for website hosting and security and SmartMate for the Family Request experience. Phone, SMS, email, and linked social or business-profile services are operated by their respective providers. Those providers may process information under their own privacy terms.

5. Google Analytics and Meta Pixel

We use Google Analytics to understand how this website is used. Google Analytics loads when the website opens and may measure page views, interactions, device and browser information, and general traffic sources. Advertising storage and advertising personalization are not enabled by this website's Analytics configuration.

The Meta Pixel measures visits related to our Meta ads and loads only after this website receives valid advertising consent. Meta may then receive information such as the page you visit and browser or device details.

6. Sharing and sale of information

We do not sell personal information. We may share information with technology providers that help us operate the website or process a request, when reasonably necessary to protect the website or people, or when required by law.

7. Retention and security

We keep information only as long as reasonably needed to respond to your request, manage related communications, meet recordkeeping needs, or protect our services. We use reasonable safeguards, but no website, transmission, or storage system can be guaranteed to be completely secure.

8. Your choices and requests

You may ask us to review, correct, or delete information you submitted, subject to information we may reasonably need to retain. You may also use browser settings or privacy controls to manage cookies and similar technologies. To make a privacy request, contact us using the details below.

9. Third-party links

This website links to services that we do not control, including the Family Request service, Google Business Profile, Instagram, email, telephone, and SMS services. Their privacy practices are governed by their own policies.

10. Policy updates

We may update this policy when our website, practices, or service providers change. The effective date above will identify the current version.

11. Contact us

Magic Balloon Childcare
Framingham, Massachusetts
(774) 427-9253
magicballonchildcare@gmail.com